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Pathways to Empathy

New Studies on Commodification, Emotional Labor, and Time Binds

Three decades after the publication of Arlie Russell Hochschild’s The Managed Heart, the processes of commodification of emotion she wrote about now reach into all areas of labor processes, extending even to private life and intimate relationships. The contributors to this volume take up her concepts to study the diversity of this economic intrusion into family, education, and nursing in the service sector as well as into corporate management. Aside from the powers and interests that force these developments, these essays argue, there are also productive uses and active resistances to them.   

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Table of Contents


Getting There: From Impediments to Pathways to Empathy

      Gertraud Koch and Stefanie Everke Buchanan


Empathy Maps

      Arlie Russell Hochschild

Family and Work Life

Caring for Young and Old: The Care-giving Bind in Late-forming Families

      Nancy Konvalinka

Channeling Time and Energy into Work and Home: The Rationales of Americans and Norwegians

      Jeremy Schulz

Time for Business?! Time Binds of Female Founders and Their Familial Origin

      Caroline Ruiner

Labor Feelings

Selling Feelings for a Wage: A Labor Process Perspective on Emotional Labor Power, Its Indeterminacy and Incomplete Commodification

      Paul Brook

From Emotional Labor to Interactive Service Work

      Wolfgang Dunkel and Margit Weihrich

Feeling Rules—Unfound Treasures for the Study of Work Cultures

      Gertraud Koch

Emotion, Body Work and Autonomy

Hairdressers as Managers of Well-being: A Multi-dimensional Perspective of Emotional Labor in the Service Industry

      Sarah Braun

Emotional Labor and Body Work in a Nursing Home for the Elderly

      Petra Schweiger

Being Creative with Time Binds: Solo-entrepreneurs Negotiating Works and Private Life

      Birgit Huber

Taking on an Idea

Encountering Arlie Hochschild’s Concept of “Emotional Labor” in Gendered Work Cultures: Ethnographic Approaches in the Sociology of Emotions and in European Ethnology

      Irene Götz

Biographical Notes


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