“Working the Difference is a tour de force in the study of language and culture and an acute analysis of the compulsive force of contradictions at the heart of American normative ideals. Writing with beauty, clarity, and a seductive blend of modesty and sass, Carr has proven herself once again to be one of the most cogent and creative thinkers in anthropology. Working the Difference is unsettling in the best possible way."

Danilyn Rutherford, Wenner-Gren Foundation for Anthropological Research

“With boldness and ambition, Carr fixes the lens of linguistic anthropology on the helping professions, moving in scalewise analytic fashion from training sessions in small rooms to the worldwide adoption of a communicative technology for effecting behavioral change. Her elucidation of ideological and rhetorical strategies for the neutralization of difference is a highly illuminating contribution to the understanding of scalar dynamics in the dissemination of innovation.”

Richard Bauman, Indiana University

“In this fascinating study, Carr explains how motivational interviewing is transforming fields like social work by changing how professionals talk to their clients. An accomplished scholar of expertise as an interactional process—as something done rather than owned—Carr shows how MI adopters relearn how to speak even while dancing around the idea that MI requires expertise to perform. This exemplary study brings paradox and contradiction to the fore, revealing how invocations of science coexist with appeals to faith in the rhetoric of professionalism today.”

Steven Epstein, Northwestern University

"This beautifully written, incisive book maps the hidden structures of Motivational Interviewing (MI), a method now so widespread in the American helping professions it is practically the water we swim in. Carr’s attention to linguistic detail captures the paradoxes and enchantments of MI, from its carefully cultivated naturalism to the verbal nudges that coax interlocutors to 'talk themselves into change.' Contributing to the nexus of linguistic, medical, and psychological anthropology, this elegant volume also situates MI in the American historical zeitgeist, with all its befuddling aspirations."

Janet McIntosh, Brandeis University