"Using heuristics at both a macrolevel and a microlevel, the editors offer a robust framework for investigating, engaging, and resolving
workplace situations that technical communicators often encounter. . . . Solving Problems is an ideal book for students in upper level undergraduate or graduate courses in technical communication. Yet, with its insightful chapters detailing professional development, new media, and visual rhetoric, the book is also valuable to experienced technical communicators, who will find content that is applicable in today’s competitive, mediainfluenced workplace."

Journal of Business and Technical Communication

"In Solving Problems, leading scholars explain how their areas of expertise contribute to technical communication. In assembling these scholars, Johnson-Eilola and Selber offer a collection that introduces readers to 19 areas of content relevant to the discipline, including new media, international environments, and information design. . . . The editors and contributors show readers how their technical communication education will influence the workplace and vice versa. To that end, they help readers see that education does not end with a degree; the workplace will be a learning experience for readers, and readers must adapt as needed."

Technical Communication Quarterly

"An accessible introduction to major topics in the theory and practice of technical communication."

IEEE Transactions on Professional Communication

"Provides a richer theoretical approach to technical communication. Such a collection is long overdue."

Programmatic Perspectives

“Solving Problems in Technical Communication is excellent, sound, and credible. Every chapter is engaging, easy to follow, and accurate, which doesn’t surprise me given the editors and contributors—all are distinguished leaders with long vitas chronicling the major conversations in the field.”

Tracy Bridgeford, University of Nebraska at Omaha