Solving Problems in Technical Communication
Solving Problems in Technical Communication
The field of technical communication is rapidly expanding in both the academic world and the private sector, yet a problematic divide remains between theory and practice. Here Stuart A. Selber and Johndan Johnson-Eilola, both respected scholars and teachers of technical communication, effectively bridge that gap.
536 pages | 51 line drawings, 9 tables | 6 x 9 | © 2012
"Using heuristics at both a macrolevel and a microlevel, the editors offer a robust framework for investigating, engaging, and resolving
workplace situations that technical communicators often encounter. . . . Solving Problems is an ideal book for students in upper level undergraduate or graduate courses in technical communication. Yet, with its insightful chapters detailing professional development, new media, and visual rhetoric, the book is also valuable to experienced technical communicators, who will find content that is applicable in today’s competitive, mediainfluenced workplace."
Journal of Business and Technical Communication
"In Solving Problems, leading scholars explain how their areas of expertise contribute to technical communication. In assembling these scholars, Johnson-Eilola and Selber offer a collection that introduces readers to 19 areas of content relevant to the discipline, including new media, international environments, and information design. . . . The editors and contributors show readers how their technical communication education will influence the workplace and vice versa. To that end, they help readers see that education does not end with a degree; the workplace will be a learning experience for readers, and readers must adapt as needed."
Technical Communication Quarterly
"An accessible introduction to major topics in the theory and practice of technical communication."
IEEE Transactions on Professional Communication
"Provides a richer theoretical approach to technical communication. Such a collection is long overdue."
“Solving Problems in Technical Communication is excellent, sound, and credible. Every chapter is engaging, easy to follow, and accurate, which doesn’t surprise me given the editors and contributors—all are distinguished leaders with long vitas chronicling the major conversations in the field.”
Tracy Bridgeford, University of Nebraska at Omaha
Table of Contents
Johndan Johnson-Eilola and Stuart A. Selber
Part 1: Mapping the Field
1 What Are the Boundaries, Artifacts, and Identities of Technical Communication?
Richard J. Selfe and Cynthia L. Selfe
2 What Are the Work Patterns of Technical Communication?
3 How Can Technical Communicators Fit into Contemporary Organizations?
4 How Can Technical Communicators Develop as Both Students and Professionals?
Kelli Cargile Cook, Emily Cook, Ben Minson, and Stephanie Wilson
Part 2: Situating the Field
5 How Can Rhetoric Theory Inform the Practice of Technical Communication?
James E. Porter
6 How Can Work Tools Shape and Organize Technical Communication?
7 What Can History Teach Us about Technical Communication?
Bernadette Longo and T. Kenny Fountain
8 What Is the Future of Technical Communication?
Part 3: Understanding Field Approaches
9 How Can Technical Communicators Work in an Ethical and Legal Manner?
J. Blake Scott
10 How Can Technical Communicators Plan for Users?
11 How Can Technical Communicators Study Work Contexts?
12 How Can Technical Communicators Evaluate the Usability of Artifacts?
13 How Can Technical Communicators Manage Projects?
R. Stanley Dicks
Part 4: Developing Field Knowledge
14 What Do Technical Communicators Need to Know about Genre?
15 What Do Technical Communicators Need to Know about Writing?
Ann M. Blakeslee and Gerald J. Savage
16 What Do Technical Communicators Need to Know about Information Design?
17 What Do Technical Communicators Need to Know about New Media?
Anne Frances Wysocki
18 What Do Technical Communicators Need to Know about Collaboration?
Rebecca E. Burnett, L. Andrew Cooper, and Candice A. Welhausen
19 What Do Technical Communicators Need to Know about International Environments?
Kirk St. Amant
List of Contributors
Conference on College Composition and Communication (CCCC): Best Original Collection of Essays in Technical or Scientific Communication
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