Chicago Distribution Center Policies

The following information applies for all CDC customers and all of CDC's client publishers.


CDC will ship an order of any size, whether it contains books from one or multiple client publishers. For the convenience of customers, CDC can combine titles from multiple client publishers on one order. However, titles from different publishers do not combine for quantity discount. (See information on discount schedules.) Upon request, CDC will combine backorder titles on one invoice/shipment.

Order a Book

Address for orders:

Customer Service
Chicago Distribution Center
11030 South Langley Avenue
Chicago IL 60628
SAN: 2025280 

Phone orders:

(800) 621-2736 (USA/Canada)
(773) 702-7000 (International)
(773) 702-7096 (TTY Direct)
(888) 630-9347 (TTY Toll Free)

Fax orders:

(800) 621-8476 (USA/Canada)
(773) 702-7212 (International)

E-mail orders:

Business hours:

Monday through Friday, 7:30 am to 4:30 pm US Central Time (GMT -6)


Customers may transmit their requests and purchase orders to the above addresses. To facilitate the CDC filling your orders, please provide the following about your account and the books you are ordering.


  • Customer account number
  • Purchase order number
  • Customer phone and fax numbers
  • Customer SAN
  • For each book being ordered: ISBN, title, author, and quantity desired
  • Any special shipping instructions


CDC shipments are FOB Chicago, IL. CDC's preferred domestic carriers are FedEx and UPS. All domestic shipments weighing less than 1.5 pounds will be sent by USPS unless otherwise requested.
Canadian shipments are consolidated twice weekly. Once they are inside Canada, packages are shipped to the customer via Canada Post.
Overseas shipments go surface or international airmail, as designated by the customer.
Other shipping arrangements are available upon request.
Any claims for shipping discrepancies, shortages, or damages must be made within thirty (30) days of invoice date for domestic shipments and within sixty (60) days for foreign shipments.

Credit Terms

Orders placed before credit has been established must be paid in advance. For all accounts with established credit, payment is due within thirty (30) days of invoice date.
To establish credit, (1) obtain the CDC credit application by clicking here: CDC Credit application, (2) complete the application, and (3) send it to:
Chicago Distribution Center
ATTN: Accounts Receivable
11030 South Langley
Chicago, IL 60628 USA
If you have questions about this process, e-mail Cindy Bastion:

CDC Payments

CDC accepts VISA, MasterCard, American Express, and Discover. All checks must be in US funds drawn on a US bank. Electronic fund and wire transfers should be directed to:
The Northern Trust
50 South LaSalle
Chicago IL 60670
Account number: 28509
Routing number: 071000152

Discount Schedules

Each CDC client publisher determines its own discount schedule. For information on its discount policy and schedule, contact the marketing manager at the individual publisher.

Returns Policy

All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC's database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.

Out of Print Return Policy

Publishers We Distribute

Publisher Image

Bodleian Library
is our featured publisher this month

See our full list of clients

CDC Client Blogs