Good Enough for Government Work
The Public Reputation Crisis in America (And What We Can Do to Fix It)
- Contents
- Review Quotes
- Awards

Part I. Foundations of the Reputation Crisis
1 The Public Reputation Crisis
2 A Brief History of Public Reputation
3 “Good Enough for Government Work”
Part II. How a Reputation Crisis Unfolds
4 Why Reputations in Crisis Are Hard to Change
5 Why Personal Experience Isn’t Always Enough
6 The Role of Reputation in a Polarized Policy Domain
Part III. The Consequences of a Crisis
7 The Public Reputation as a Self-Fulfilling Prophecy
8 When Citizens Opt In, Attitudes Can Change
Part IV. Rebuilding Reputation
9 Responding to a Public Crisis: Lessons from Industry
10 Putting Lessons into Practice
Part V. Privatization and the Public Good
11 The Political Costs of Privatization
12 Good Government and Good Governing
13 Beyond the Reputation Crisis
Notes
Index
American Political Science Association: APSA-Woodrow Wilson Foundation Award
Won
American Political Science Association: Gladys M. Kammerer Award
Won
Political Science: American Government and Politics
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