Paper $39.95 ISBN: 9781847429223 Published April 2013 For sale in North and South America only
Cloth $95.00 ISBN: 9781847429230 Published April 2013 For sale in North and South America only

Child Protection

Managing Conflict, Hostility and Aggression

Siobhan E. Laird

Child Protection

Siobhan E. Laird

Distributed for Bristol University Press

267 pages | 46 figures, 16 tables | 6 3/4 x 9 1/2 | © 2013
Paper $39.95 ISBN: 9781847429223 Published April 2013 For sale in North and South America only
Cloth $95.00 ISBN: 9781847429230 Published April 2013 For sale in North and South America only
As they intervene in families to reduce the risk of harm to children, child-protection social workers are confronting increasingly high levels of hostility and aggression from some parents. Child Protection details applied theories of aggression in conjunction with the skills required for dealing with anger, conflict, and aggressive acts. Employing tools and reflective exercises to assist the application of theory to day-to-day child-protection practice, this indispensable and practical text is ideal for social work students, practitioners, and academics specializing in child protection.


Chapter One: Introduction

Aggression and social work internationally; Failures in practice and training; Using case studies to explore child protection practice; Child protection and safeguarding; Structure of the book; Tensions in child protection practice; Incidence of conflict in child protection; Incidence of aggression against social workers; Nature of abuse and violence against social workers; Under-reporting of aggression against social workers; Conflict and aggression in the workplace; Health impacts on social workers; Protecting social workers form aggression; Points for practice

Chapter Two: Theories of conflict and aggression

Theory for conflict and aggression; Definition of conflict; Definition of aggression; Passive-aggressive behaviour; Biology and aggression; Social learning theory and aggression; Violation of social norms; Frustration-aggression hypothesis; Displaced and safety-valve aggression; Stress; Environmental stressors and aggression; Stress and the social work role; Gender and aggression; Alcohol and aggression; Drug misuse and aggression; Mental health and aggression; Social interaction theory; Self-control and aggression; Points for practice

Chapter Three: Managing conflict with colleagues

Conflicts in the workplace; Case Study 3.1: Victoria Climbié; The impact of underfunding; Organisational structure and stress; Physical working environment and stress; Managing stress in the workplace; Case Study 3.2: Peter Connelly; Understaffing, staff turnover and workloads; Information and communication technology; Performance management; Agency context and the fostering of conflict; Addressing conflicts stemming from the agency context; Integrative negotiation; Conflict between individual social workers; When negotiation fails; Points for practice

Chapter Four: Conflict with management

Conflict with managers; Case Study 4.1: Victoria Climbié; Excessive caseloads; Negotiating on workloads; Inadequate supervision; Negotiating with front-line managers; Assertive, non-assertive and aggressive behaviours; Socialisation and assertiveness; Belief systems and assertiveness; Non-verbal communication and assertion; Case Study 4.2: Lost in care; Conflict with front-line management; Conflict with senior management; Power relationships in the workplace; When negotiation fails; Points for practice

Chapter Five: Conflict between teams and agencies

Conflict between multidisciplinary colleagues; Case Study 5.1: Victoria Climbié; Conflict between social workers at Brent and medical colleagues; Power in negotiations with multidisciplinary colleagues; Making requests to others; Conflict between social workers at Haringey and medical colleagues; Self-assertion in integrative negotiation; Assertive non-verbal communication in meetings; Conflict between social workers and police colleagues; Case Study 5.2 Child sexual abuse by foster carers; Conflict between social work colleagues in different teams; Addressing conflict between teams and agencies; Latent conflict within and between agencies; Anti-oppressive practice and professional self-assertion; Points for practice

Chapter Six: Conflict and substitute carers

Conflict with substitute carers; Case Study 6.1: Child sexual abuse by foster carers; Non-compliance with a programme of activity; Challenging substitute caregivers, parents and partners; Building hostile alliances; Bystanders and audiences; Personal and professional self-confidence; Self-esteem and social work; The impact of aggression on social workers; Hostage theory; Learned helplessness; Learned helplessness and hostage theory in practice; Case Study 6.2: Ryan Lovell-Hancox; Diversion by caregiver; Resistant and reluctant caregivers; Employing personal and professional rights; Points for practice

Chapter Seven: Managing conflict with mothers

Conflict with parents; Case Study 7.1: Peter Connelly; Parental background and aggression scripts; Lying to professionals; Investigative interviewing; Disguised compliance by a parent; Negotiating in bad faith; Aggression towards professionals; The failure to challenge; Dealing with verbal detours and distractions; Case Study 7.2: Ajit Singh; Non-cooperation with child protection plans; Games people play; Use of complaints to obstruct intervention; Complaints as aggression; Giving constructive feedback; Mental health of the mother; Points for practice

Chapter Eight: Managing conflict with fathers

Conflict with fathers; Case Study 8.1: Richard Fraser; The threat of violence; Aggressive Incident Model; The risk management of aggression; Organisations and risk management; Non-compliance with school attendance requirement; Case Study 8.2: Ainlee Labonete; Verbal aggression and physical violence; Dealing with verbal aggression; Preventing access to children; Intimate child protection practice; Anxiety management; Points for practice

Chapter Nine: Managing conflict with children

Conflict with children; Case Study 9.1: Doncaster brothers; Children’s aggression scripts; Aggression and anti-social behaviour; Dealing with potential physical aggression; Dealing with an imminent assault; Experiencing an assault; Case Study 9.2: The Pindown experience; The anger of social workers; Anger management; The aggression of social workers; The contribution of social workers to aggressive interactions; Points for practice

Chapter Ten: Concluding remarks

Conflict in child protection work




Review Quotes
Joanne Westwood, University of Central Lancashire
“The book provides tools and methods to improve child protection/safeguarding practice, which will be of benefit to experienced practitioners, newly qualified social workers, and I think a useful resource for social work educators.”
For more information, or to order this book, please visit
Google preview here

Chicago Manual of Style

RSS Feed

RSS feed of the latest books from Bristol University Press. RSS Feed