Paper $15.00 ISBN: 9781447316145 Published April 2014 For sale in North and South America only

Personalisation

Edited by Peter Beresford

Edited by Peter Beresford

Distributed for Policy Press at the University of Bristol

76 pages | 5 x 7 3/4
Paper $15.00 ISBN: 9781447316145 Published April 2014 For sale in North and South America only
Personalization has become a social policy buzzword in the twenty-first century as many organizations move steadily away from one-size-fits-all models of service. In this provocative book, Peter Beresford is joined by other top academics to challenge the personalization agenda. Although critical of one-size-fits-all approaches, they contend that personalization turns service users into consumers who are shopping in a care market. This does not facilitate better attunement to user needs, they argue, but an increased commodification of care that actually channels large profits toward a decreasing number of providers at the expense of service quality. A timely debate in an era when public programs are deeply embattled, Personalisation is a careful work of critical policy assessment. 
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