Personalising Public Services

Understanding the Personalisation Narrative

Catherine Needham

Personalising Public Services

Catherine Needham

Distributed for Bristol University Press

216 pages | 6 x 9 1/4 | © 2011
Paper $45.95 ISBN: 9781847427595 Published July 2011 For sale in North and South America only
Cloth $100.00 ISBN: 9781847427601 Published July 2011 For sale in North and South America only
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
Contents
Acknowledgements

1. Introduction: problematising personalisation
2. Interpreting policy narratives
3. Personalised public services
4. The personalisation narrative
5. Policy translation: how personalisation spreads
6. Delivering person-centered services
7. Who is the person?
8. The personal and the professional
9. Conclusion: personalised futures

References
Index
For more information, or to order this book, please visit http://www.press.uchicago.edu
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