Organisational Behaviour for Social Work

Acknowledgements
List of figures and tables
Introduction
    Why do we need a book on organisational behaviour for social work?
    Why should students and social workers study organisational behaviour?
    Management studies or organisational behaviour?
    Who might read this book
    Themes of the book
    Plan of the book

1. Organisational theories and contexts
    Introduction
    Origins of organisational behaviour
    Organisational structures
    The development of social work organisations
    How does organisational context influence social work practice?
    Do organisations control the workplace?
    Scientific management approaches
    Rational models
    Bureaucracy and control
2. Motivation: what makes social work a good job?
    Introduction
    Why be a social worker?
    Job satisfaction and career pathways
    Classic theories of motivation
    Motivations in social work
    Individual versus organizational motivations
    Postmodern theories of motivation
    Conclusion
3. Communication: does the social work grapevine work for you?
    Introduction
    Directions of communication
    Communication roles
    Barriers to communication
    Informal communication and the grapevine
    Gender issues in communication
    Communication in social work supervision
    Communication in social work assessment
    Conclusion
4. Decision making: do your practice decisions seem to make themselves
    Introduction
    Models of organisational decision making
    Decision-making models for social work
    Obstacles to good decision making
    Gender, ethnicity and decision making
    Conclusion
5. Team working: can you join the perfect social work team?
    Introduction
    What makes a team?
    Classic theories of teams and team working
    What do social work teams look like?
    Organisational context for social work teams
    Multi-professional social work teams
    Applying the classical theories to social work teams
    Gender, sexuality, ethnicity and team working
    Conclusion
6. Organisational culture: do social services have a culture of complaint or a culture of care?
    Introduction
    History of organisational cultures
    Organisational subcultures
    Changing organisational cultures
    Service user involvement
    Gender and organisational culture
    Identity and organisational culture
    The culture of social work training
    Conclusion
7. Organisational learning: is a learning organisation a good place to work?
    Introduction
    Senge: the learning organisation
    Learning in social work organisations
    Communities of practice
    Conclusion
8. Leadership and management: is a social work style of management possible?
    Introduction
    What is management?
    Attributes of managers
    Management styles
    Leadership
    Management in social services
    Conclusion
9. Management strategies: do the costs outweigh the gains?
    Introduction
    History of management by objectives
    The application of MBO to social work
    Total quality management
    Conclusion
10. Power and the organisation: who really controls social services?
    Introduction
    Organisational theories of power
    Gender and power
    Practices of power
    Theories of power in social work
    Service users and empowerment
    Conclusion
11. Organisational change: do welfare organisations resist change?
    Introduction
    Models of organisational change
    Managing change
    Personal responses to change
    The darker side of organisational change
    Changing bureaucracy
    Organisational change in social work
    Understanding change in social work
    Conclusion
12. Conclusion: social workers in organisations
    Introduction
    Organisational impact of the social work plan
    External influences on social work organisations
    Employment and training
    Sustainability in social work

Bibliography
Index