Organisational Behaviour for Social Work
Distributed for Policy Press at the University of Bristol
List of figures and tables
Why do we need a book on organisational behaviour for social work?
Why should students and social workers study organisational behaviour?
Management studies or organisational behaviour?
Who might read this book
Themes of the book
Plan of the book
1. Organisational theories and contexts
Origins of organisational behaviour
The development of social work organisations
How does organisational context influence social work practice?
Do organisations control the workplace?
Scientific management approaches
Bureaucracy and control
2. Motivation: what makes social work a good job?
Why be a social worker?
Job satisfaction and career pathways
Classic theories of motivation
Motivations in social work
Individual versus organizational motivations
Postmodern theories of motivation
3. Communication: does the social work grapevine work for you?
Directions of communication
Barriers to communication
Informal communication and the grapevine
Gender issues in communication
Communication in social work supervision
Communication in social work assessment
4. Decision making: do your practice decisions seem to make themselves
Models of organisational decision making
Decision-making models for social work
Obstacles to good decision making
Gender, ethnicity and decision making
5. Team working: can you join the perfect social work team?
What makes a team?
Classic theories of teams and team working
What do social work teams look like?
Organisational context for social work teams
Multi-professional social work teams
Applying the classical theories to social work teams
Gender, sexuality, ethnicity and team working
6. Organisational culture: do social services have a culture of complaint or a culture of care?
History of organisational cultures
Changing organisational cultures
Service user involvement
Gender and organisational culture
Identity and organisational culture
The culture of social work training
7. Organisational learning: is a learning organisation a good place to work?
Senge: the learning organisation
Learning in social work organisations
Communities of practice
8. Leadership and management: is a social work style of management possible?
What is management?
Attributes of managers
Management in social services
9. Management strategies: do the costs outweigh the gains?
History of management by objectives
The application of MBO to social work
Total quality management
10. Power and the organisation: who really controls social services?
Organisational theories of power
Gender and power
Practices of power
Theories of power in social work
Service users and empowerment
11. Organisational change: do welfare organisations resist change?
Models of organisational change
Personal responses to change
The darker side of organisational change
Organisational change in social work
Understanding change in social work
12. Conclusion: social workers in organisations
Organisational impact of the social work plan
External influences on social work organisations
Employment and training
Sustainability in social work