The glass consumer

Life in a surveillance society

Edited by Susanne Lace

The glass consumer

Edited by Susanne Lace

Distributed for Policy Press at the University of Bristol

272 pages
Paper $31.95 ISBN: 9781861347350 Published June 2005 For sale in North and South America only
We are all 'glass consumers'. Organisations know so much about us, they can almost see through us. Governments and businesses collect and process our personal information on a massive scale. Everything we do, and everywhere we go, leaves a trail. But is this in our interests?The glass consumer appraises this relentless scrutiny of consumers' lives. It reviews what is known about how personal information is used and examines the benefits and risks to consumers. The book takes the debate beyond privacy issues, arguing that we are living in a world in which - more than ever before - our personal information defines our opportunities in life. This book is essential reading for anyone concerned with the future of information use, data protection and privacy. It will also appeal more widely to those with an interest in technology and society, social policy, consumption, marketing and business studies.
Introduction ~ Susanne Lace

Part One: Orientations:
The personal information economy: trends and prospects for consumers ~ Perri 6
Regulatory provisions for privacy protection ~ Charles Raab
The use and value of privacy-enhancing technologies ~ John Borking

Part Two: Contexts
The data-informed marketing model and its social responsibility ~ Martin Evans
Personal data in the public sector: reconciling necessary sharing with confidentiality? ~ Christine Bellamy, Perri 6 and Charles Raab

Part Three: Case studies
Data use in credit and insurance: controlling unfair outcomes ~ Harriet Hall
Personal information in the National Health Service: the demise or rise of patient interests? ~ Jonathan Montgomery

Part Four: NCC's agenda
The new personal information agenda ~ Susanne Lace
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