Solving Problems in Technical Communication
The field of technical communication is rapidly expanding in both the academic world and the private sector, yet a problematic divide remains between theory and practice. Here Stuart A. Selber and Johndan Johnson-Eilola, both respected scholars and teachers of technical communication, effectively bridge that gap.
National Council of Teachers of English: Conference on College Composition and Communication
workplace situations that technical communicators often encounter. . . . Solving Problems is an ideal book for students in upper level undergraduate or graduate courses in technical communication. Yet, with its insightful chapters detailing professional development, new media, and visual rhetoric, the book is also valuable to experienced technical communicators, who will find content that is applicable in today’s competitive, mediainfluenced workplace."
Johndan Johnson-Eilola and Stuart A. Selber
Part 1: Mapping the Field
1 What Are the Boundaries, Artifacts, and Identities of Technical Communication?
Richard J. Selfe and Cynthia L. Selfe
2 What Are the Work Patterns of Technical Communication?
3 How Can Technical Communicators Fit into Contemporary Organizations?
4 How Can Technical Communicators Develop as Both Students and Professionals?
Kelli Cargile Cook, Emily Cook, Ben Minson, and Stephanie Wilson
Part 2: Situating the Field
5 How Can Rhetoric Theory Inform the Practice of Technical Communication?
James E. Porter
6 How Can Work Tools Shape and Organize Technical Communication?
7 What Can History Teach Us about Technical Communication?
Bernadette Longo and T. Kenny Fountain
8 What Is the Future of Technical Communication?
Part 3: Understanding Field Approaches
9 How Can Technical Communicators Work in an Ethical and Legal Manner?
J. Blake Scott
10 How Can Technical Communicators Plan for Users?
11 How Can Technical Communicators Study Work Contexts?
12 How Can Technical Communicators Evaluate the Usability of Artifacts?
13 How Can Technical Communicators Manage Projects?
R. Stanley Dicks
Part 4: Developing Field Knowledge
14 What Do Technical Communicators Need to Know about Genre?
15 What Do Technical Communicators Need to Know about Writing?
Ann M. Blakeslee and Gerald J. Savage
16 What Do Technical Communicators Need to Know about Information Design?
17 What Do Technical Communicators Need to Know about New Media?
Anne Frances Wysocki
18 What Do Technical Communicators Need to Know about Collaboration?
Rebecca E. Burnett, L. Andrew Cooper, and Candice A. Welhausen
19 What Do Technical Communicators Need to Know about International Environments?
Kirk St. Amant
List of Contributors